Privacy policy

Last updated: 16 October 2026

This privacy policy explains how Onizion Ltd ("Onizion", "we", "us") collects, uses and shares your personal information when you visit onizion.com, buy from us, sign up for updates or contact us. It applies to customers in the UK and around the world, including the United States.

The Onizion App has its own privacy policy, which you can read at onizion.com/pages/app-privacy-policy.

Who we are

Onizion Ltd is a company registered in England and Wales (company number 17056537). We are the data controller for the personal information described in this policy.

Address: 115 Beltinge Road, Herne Bay, CT6 6HS, United Kingdom
Email: info@onizion.com

We are registered with the UK Information Commissioner's Office (ICO). We will publish our registration number here once it has been issued.

The information we collect

Contact details: your name, email address, phone number, and billing and delivery addresses.
Order information: what you buy, the price, delivery details, and any cancellations, returns or refunds.
Payment information: payments are processed by Shopify and our payment providers. We see the payment method and the last four digits of your card, but we do not store your full card details.
Account information: if you create a customer account, your login details and order history.
Communications: the messages you send us and our replies.
Marketing preferences: whether you have agreed to receive marketing, and how you interact with our emails (for example, whether you open them).
Device and usage information: your IP address, browser, device type, the pages you visit and how you use the website, collected through cookies and similar technologies (see "Cookies" below).

Where we get your information

From you, when you place an order, create an account, sign up for updates or contact us.
Automatically, from your device when you use our website, through cookies and similar technologies.
From our service providers, such as Shopify, payment providers and delivery companies, when they help us run our business.
From advertising and social media platforms, for example when you click on one of our ads.

How we use your information, and our legal reasons

UK and EU data protection law requires us to have a legal reason (a "lawful basis") for each way we use your information.

To process and deliver your order, take payment, handle cancellations, returns and refunds, and provide warranty support. Lawful basis: to perform our contract with you.
To keep financial and tax records. Lawful basis: legal obligation.
To answer your questions and provide customer service. Lawful basis: performing our contract with you, or our legitimate interests in helping customers.
To prevent fraud and keep our website secure. Lawful basis: our legitimate interests in protecting our business and customers.
To improve our website, products and services, using analytics. Lawful basis: your consent, where cookies are involved; otherwise our legitimate interests.
To send you marketing (see "Marketing" below). Lawful basis: your consent, or for existing customers, our legitimate interests where the law allows it.
To show you relevant advertising on other websites and social media. Lawful basis: your consent.

Marketing

At the moment we send marketing by email only. In future we may also contact you by text message (SMS), WhatsApp or post, and advertise to you through search engines, paid online advertising and social media.

We will only send you marketing by email, text message or WhatsApp if you have agreed to it, or if you are an existing customer and we are telling you about similar products (you can opt out at any time).
We may send marketing by post unless you ask us not to.
You can unsubscribe at any time using the link in our emails, by replying STOP to text messages, or by emailing info@onizion.com.
If you unsubscribe, we will still send you messages about your orders.

Cookies

We use Shopify's cookie consent tool. When you first visit our website, you can choose which cookies to allow. Cookies that are strictly necessary for the website to work (for example, to keep items in your basket) are always on. We only use analytics and advertising cookies if you agree to them. You can change your choices at any time using the cookie settings link on our website.

To learn more about the cookies Shopify uses, see Shopify's cookie policy.

Who we share your information with

We do not sell your personal information for money. We share it only with:

Shopify, which hosts our store and processes orders. Shopify may also use some information for its own purposes, as described in the Shopify Consumer Privacy Policy.
Payment providers, to take payments and prevent fraud.
Delivery and courier companies, to deliver your order.
Email and marketing service providers, to send our emails and messages.
Analytics and advertising partners, such as search engines and social media platforms, if you have agreed to the relevant cookies.
Professional advisers, such as accountants and lawyers.
Authorities, where the law requires it, or to protect our rights or the safety of others.
A buyer or investor, if our business is sold, merged or restructured.

Our service providers may only use your information to provide their services to us.

International transfers

Some of our service providers, including Shopify, store or process information outside the UK, for example in the European Economic Area, Canada or the United States. When we transfer personal information outside the UK or EEA, we make sure it is protected, for example by using the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or by transferring only to countries the UK has confirmed provide adequate protection.

How long we keep your information

Order, payment and tax records: 6 years from the end of the financial year of the order, as required by UK tax law.
Customer account: until you close your account. Order records are then kept as above.
Customer service messages: 2 years after your last contact with us.
Marketing preferences: until you unsubscribe. We then keep a record that you have opted out, so that we do not contact you again.
Website analytics: in line with the settings of the analytics tools we use, usually no longer than 26 months.

How we protect your information

We use trusted service providers with strong security, limit who in our team can access personal information, and take reasonable steps to keep it safe. No method of sending or storing information online is completely secure, so please do not send sensitive information to us by email.

Your rights

Depending on where you live, you have some or all of the following rights:

Access: ask for a copy of the information we hold about you.
Correction: ask us to correct inaccurate information.
Deletion: ask us to delete your information.
Restriction and objection: ask us to limit how we use your information, or object to us using it, including for direct marketing.
Portability: ask for your information in a format you can take elsewhere.
Withdraw consent: where we rely on your consent, you can withdraw it at any time. This does not affect anything we did before you withdrew it.

To use any of these rights, email info@onizion.com. We may need to confirm your identity. We will reply within one month, or within the time limit set by the law where you live. We will not treat you differently for using your rights.

Additional information for US residents

Some US states, including California, give residents rights to know what personal information we collect, and to access, correct and delete it.

We do not sell your personal information for money. However, if you allow advertising cookies, some US laws treat this as "selling" or "sharing" personal information for targeted advertising. You can opt out at any time on our Your Privacy Choices page.
Global Privacy Control: if your browser sends a Global Privacy Control signal, we treat it as a request to opt out of this type of sharing for that browser.
You can use an authorised agent to make a request for you. We will ask the agent for proof that you have authorised them, and may need to confirm your identity directly with you.
We do not knowingly sell or share the personal information of anyone under 16.

Children

Our website and products are not intended for anyone under 18, and we do not knowingly collect personal information from children through our website. If you believe a child has given us their information, please contact us and we will delete it.

Links to other websites

Our website may link to other websites and social media platforms. We are not responsible for how they handle your information, so please read their privacy policies.

Complaints

If you have a concern about how we use your information, please contact us first at info@onizion.com and we will try to resolve it.

You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. If you live in the European Economic Area, you can complain to your local data protection authority. If you live elsewhere, you may be able to contact the relevant authority where you live.

Changes to this policy

We may update this policy from time to time. We will post any changes on this page and update the date at the top. If the changes are significant, we will let you know.

Contact us

Email: info@onizion.com
Post: Onizion Ltd, 115 Beltinge Road, Herne Bay, CT6 6HS, United Kingdom