Terms of service

Last updated: 16 October 2026

These terms apply when you use onizion.com and when you buy from us. Please read them before you place an order. By placing an order, you agree to these terms, together with our shipping policy, refund policy and privacy policy.

1. About us

onizion.com is run by Onizion Ltd, a company registered in England and Wales (company number 17056537).

Address: 115 Beltinge Road, Herne Bay, CT6 6HS, United Kingdom
Email: info@onizion.com

2. Who can buy from us

You must be 18 or over to place an order. We sell to consumers buying for their own use and to businesses, such as clinics, spas and therapists. Section 13 explains some terms that apply differently to business customers.

3. Your order and our contract with you

  • When you place an order, we will email you to acknowledge it. Our contract with you starts when we email you to confirm your order.
  • We may decline an order before we confirm it, for example if we cannot deliver to your address or there is a mistake in the price or description. If we decline your order, we will refund any payment in full.
  • Orders for some countries, including the United States, are processed by our partner Global-e, which sells the product to you as the seller of record. For those orders, Global-e's terms of sale also apply, and Global-e handles payment, duties and taxes. These terms and our policies still apply to your use of the product, your warranty and your returns.

4. Prices and payment

  • Our prices are set in pounds sterling (GBP). If you shop in another currency, the price you see is converted at the current rate and may change slightly.
  • We are not currently registered for VAT, so our prices do not include VAT. Import duties and taxes for orders outside the UK are explained in our shipping policy.
  • Delivery charges are shown at checkout before you pay.
  • Pre-orders are paid in full when you place your order.
  • Pricing mistakes. If we discover that a price was clearly wrong, we will contact you. If we have not yet confirmed your order, or the mistake was obvious, we may cancel the order and refund you in full.
  • Discounts and promotions apply only for the dates and products stated, cannot be exchanged for cash, and cannot be combined with other offers unless we say so.

5. Pre-orders and delivery

We expect to dispatch pre-orders in early December 2026. Our shipping policy explains delivery times, charges and what happens if you miss a delivery. If your order is delayed, we will tell you, and you can cancel for a full refund at any time before dispatch.

6. Cancellations, returns and refunds

Your rights to cancel, return items and receive a refund are set out in our refund policy. They depend on where you live and include your legal rights.

7. The product

  • Each Onizion HOME includes the bed, a pair of wired headphones, a carry case and a UK power cable, and a lifetime Standard subscription to the Onizion App.
  • Product images are for illustration. The colour and finish of your bed may vary slightly.
  • The bed's power supply is rated 100–240 V, so it works with mains electricity worldwide. It comes with a UK power cable, so if you use it outside the UK, you will need a suitable plug adaptor.

8. Health and safety

The Onizion HOME is a wellbeing product, not a medical device. It is not designed to diagnose, treat, cure or prevent any illness or medical condition, and it is not a replacement for medical advice or treatment.

Check with your doctor before using the bed if you:

  • are pregnant;
  • have a pacemaker or any other implanted electronic device;
  • have epilepsy or a history of seizures;
  • have a blood clot (such as deep vein thrombosis), a bleeding disorder, or have recently had surgery or an injury; or
  • have any other medical condition or concerns about whether the bed is suitable for you.

When using the bed:

  • follow the user guide and safety instructions supplied with it;
  • do not exceed the maximum user weight of 150 kg;
  • stop using it straight away if you feel unwell, dizzy or uncomfortable;
  • anyone under 18 must only use the bed under the supervision of an adult;
  • keep the power cable away from water, and do not use the bed if it or the cable is damaged.

9. Warranty

Your bed comes with a 1-year warranty, as set out in our refund policy. This is in addition to your legal rights.

10. The Onizion App

The Onizion App is covered by its own terms of use and app privacy policy. Your lifetime Standard subscription is linked to your bed and lasts for as long as we provide the App. If you return the bed for a refund, the subscription ends.

11. Using our website

  • All content on onizion.com, including text, images, logos, videos and designs, belongs to us or our licensors. You may view it for your own use, but you may not copy, reproduce or use it commercially without our written permission.
  • You must not misuse the website, for example by trying to gain unauthorised access, introducing viruses, or interfering with how it works.
  • We try to keep the website accurate and available, but we do not guarantee that it will always be available or free from errors.
  • Links to other websites are provided for information only. We are not responsible for their content.

12. Our responsibility to you as a consumer

  • We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
  • We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breaching your legal rights in relation to the product, such as the right to receive goods that are as described, fit for purpose and of satisfactory quality.
  • We sell the bed for domestic and private use. If you are a consumer, we are not responsible for any loss of profit, loss of business, business interruption or loss of business opportunity.
  • We are not responsible for loss or damage caused by using the bed against our health and safety guidance or the user guide.

13. Business customers

If you buy as a business, the following applies to you instead of section 12:

  • Returns are for faulty items only. The change-of-mind returns in our refund policy are for consumers and do not apply to business customers. If your order arrives damaged or develops a fault, the faulty items section of our refund policy and our 1-year warranty apply.
  • Our total liability to you for any order is limited to the price you paid for that order.
  • We are not liable for any loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss.
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
  • You are responsible for deciding whether the bed is suitable for your clients, for following the health and safety guidance in section 8 with them, and for any professional advice you give.

14. Events outside our control

We are not responsible for delays or failure to meet our obligations caused by events outside our reasonable control, such as supplier or manufacturing delays, courier disruption, extreme weather, strikes or government action. If this happens, we will tell you as soon as possible and do what we can to reduce the delay. If the delay is significant, you can cancel your order for a full refund.

15. Your personal information

We use your personal information as set out in our privacy policy.

16. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones on our website when you placed it.

17. Law and disputes

  • These terms are governed by the law of England and Wales.
  • If you are a consumer in the UK, you can bring legal proceedings in the courts of England and Wales, or of Scotland or Northern Ireland if you live there.
  • If you are a consumer outside the UK, you also keep any protections given to you by the law of the country where you live.
  • If you are a business, the courts of England and Wales have exclusive jurisdiction.

If you have a complaint, please contact us first at info@onizion.com and we will try to resolve it.

18. Contact us

Email: info@onizion.com
Post: Onizion Ltd, 115 Beltinge Road, Herne Bay, CT6 6HS, United Kingdom